At Birchwood, we value our customers and aspire to do all that we can to make sure you are left with a satisfying and positive experience. We strive to bring you quality products that you and your loved ones will enjoy for years to come. Birchwood stands behind the quality of the products we sell, and we truly hope you enjoy your purchase(s). While we hope you are 100% happy, we do realize issues can arise. If you are unsatisfied for any reason or have any questions we are here to help. If necessary, we want to make your return process as easy as possible.